June 2024
We are committed to ensuring that your personal data is protected; we will only use the information that we collect about you lawfully and as laid out by the Data Protection Act 1998.
This Privacy Notice advises how Elevate Platform Lifts Limited whose registered office (9 Crescent Road, Huddersfield, HD4 7HG) collects, uses and shares personal information in the provision of its products and services.
What Personal Data do we Collect
We may collect the following personal information when you purchase Elevate Platform Lifts Limited products and/or services:-
Contact Details
Information that enables us to contact you directly ie. your name, address, telephone number and/or email address.
Transaction Information
We store information relevant to the products and services purchased from us.
Payment Information
Card and/or bank account details that you provide as payment for products and/or services that you purchase from us.
Installation & Service History
Data relating to the installation of an Elevate Platform Lifts Limited product into a customer’s property or social care environment and in relation to the servicing of that product
Customer Service Information
A record of queries or complaints that you may send to us by email, phone or any app-messaging feature.
Sources of Personal Data
· From you
· From our website
· From other companies that we use to provide products and services to you
How we use Personal Information
We will use your personal information for general purposes:-
For the supply and delivery of products and services, including installation and servicing;
· For Accounts administration
· To resolve queries/complaints
· For Service & Maintenance administration
· To provide Elevate news updates
· To improve our products and services
· To better understand your needs
Legal Basis for the Processing of Personal Data
We collect and use customers personal data when necessary during:-
· The operation of Elevate Platform Lifts business of selling and supplying products and services to our customers
· Engineer access for installation, servicing or maintenance purposes
· Internal record keeping – where we will need to store your information for legal reasons and customer service
Cookies
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website.
When you permit the use of cookies on our website it allows us to collect basic information about the way you use the site during your visit. This information is used only for site navigation, systems administration and analytical purposes; cookies help us to provide you with a better website experience.
Note: You are given the option in your browser’s internet options to reject cookies but in doing so you will be unable to take advantage of the full functionality of the site.
Privacy Rights
By using this website, you are agreeing to the collection and use of any personal information sent to us, provided it is used as set out in this Policy.
When you visit our website we will collect basic information about the way you use the site during your visit. This information is used only for site navigation, systems administration and analytical purposes.
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee), to correct any inaccuracies or to request deletion of your information.
Communications will be monitored regularly to improve our service and for security and regulatory purposes.
Any changes to the Privacy Policy will be updated and posted on this page so that you are always aware of any change to the information we collect, how we use it and under what circumstances it is disclosed. We encourage you to check for changes whenever you visit our website.
Elevate Platform Lifts Limited is committed to ensuring that your personal data is protected, however, the Internet is not a 100% secure medium of communication and, accordingly, we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information.
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GDPR Compliance Policy
1. Introduction
Elevate Platform Lifts Limited is committed to protecting the privacy and personal data of our customers, employees, and partners. In line with the General Data Protection Regulation (GDPR), we have developed this policy to explain our data protection practices and ensure compliance.
2. Data Collection and Processing
We collect and process personal data in a lawful, transparent, and fair manner for specified, explicit, and legitimate purposes. Data processing is limited to what is necessary for the purposes for which it was collected. Personal data includes any information that can directly or indirectly identify an individual.
3. Consent
Where consent is required for processing personal data, we will ensure it is freely given, specific, informed, and unambiguous. Consent can be withdrawn at any time, and we will honor such requests promptly.
4. Data Subject Rights
We respect the rights of data subjects, which include the right to access, rectify, erase, restrict processing, object to processing, and data portability. Data subjects also have the right to lodge a complaint with a supervisory authority.
5. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, and regular employee training.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We periodically review the data we hold to ensure it remains accurate, relevant, and up-to-date.
7. Third-Party Data Sharing
We do not share personal data with third parties unless required by law or with the explicit consent of the data subject. In cases where we share data with third parties, we ensure they have appropriate data protection measures in place.
8. Data Breach Notification
In the event of a data breach, we will notify the relevant supervisory authority within 72 hours, and affected data subjects without undue delay, unless the breach is unlikely to result in a risk to their rights and freedoms.
9. Training and Awareness
All employees receive regular data protection training to ensure they understand their responsibilities and comply with this policy.
10. Policy Review
This policy is subject to regular review to ensure it remains up-to-date and continues to meet GDPR requirements.
11. Contact Details
Please contact us if you have any questions or concerns regarding our GDPR compliance.
Please feel free to email us if have a query about privacy on this website
sales@elevateplatformlifts.co.uk